Delta
Product Owner, ACS Tools and Tech
United States, Georgia, Atlanta · — ago
Citizen / GC only7+ YOE
Quick summary
AI parsedResponsibilities
- Provide leadership and direction to Analysts in reviewing, communicating, and translating business needs for both technical and non-technical audiences and stakeholders
- Define and drive the work of squad/pods within Information Technology to prioritize the sprint backlog, balancing requirements of business stakeholders
- Work directly with internal and external design resources to create UX/UI experiences that support new product functionality for both informational and transactional customer needs
- Leverage data and analytics to drive product roadmap, product development, prioritization of features and performance and adoption
Full description
<div><font face="verdana">The ACS Tools and Technology team provides Delta's 30,000+ Airport Customer Service frontline team with the necessary technology and tools to offer customers a warm, caring, and elevated travel experience. We are looking for a highly motivated and self-driven Product Owner to join our team to support the technology conceptualization and product delivery of best-in-class tools to serve our frontline teams effectively. As part of the Tools and Technology team, you will play a critical role in redefining customer and employee experiences by setting new technology standar…